Hey Onewheel Family!
My Onewheel has now been in the shop for two and a half weeks. A level of depression has set in in my life because of it's absence. I can't eat and I can't sleep and I obviously can't go out for a rip on my wheel.
I am not writing to you to complain but to explain a few things. I love this product. I use it everyday. I use it as my main mode of transportation. I have probably single handedly been responsible for the sale of at least 10 boards, from friends and family to complete strangers. On one such occasion I was riding by my local shop, Hollywood Electrics, and a woman was there with her son looking at the wheel as a Christmas gift to him. I'm not going to name any names but (whispers) Veronica Vaughn. I was able to teach her offspring in a matter of minutes the balance and control of the Onewheel. I then rode off into the sunset like Indiana at the end of The Holy Grail. She bought the board that day, it was the day that we (royal "we") converted another to the family. Not the Charles Manson family but I spose there are some similarities because we all love "one thing" but that is discussion is for another day.
I was told in an email from Carly, whom I adore btw she is an angel and she knows it, that it would cost me $172.2- for headquarters to fix my wheel. I am in some minor disbelief because all I know was that I got caught in the rain and in the 15 minutes it took me to ride home, she was dead. Couldn't pull it off with this equipment. If I had know that we (collective we) couldn't ride in the rain hence water resistant vs waterproof I wouldn't have done so.
Besides this rhetoric babble I just want to let you know that I am a loyal customer and always will be. I was in the first 200 customers to order the OW+; so stoked to tally some turns! But this being said I am not a wealthy human, and 172 bucks is 172 bucks. That's a lot of cheddar. I have managed to pile around 1500 miles onto my board and it's in need of a service (new tire and foot pads) I mentioned this to Gabriela, also an angel just less acquainted with, on 2/24/2017.
I am asking for your goodwill in assisting me as I know you are a benevolent and altruistic company. I'm aware that there has been leaps in discounted fees of 10% and shipping already but I'm concerning the latter (wheel/pads). If your can find it your hearts to graciously keep my wheel shiny side up and reunite the Juliet to me, Romeo, I will be forever grateful.
Your loyal customer,
P.S. if you hear small whimpers in the shop at night, it's just my Juliet wanting to come home.
Dbl. P.S. check out my instagram loaded with Onewheel shots. @thesethrussell